Return Policy

Overview

At Fragrancearomain, we take pride in creating high-quality custom work. Because each piece is made to order specifically for you, our return and refund policies differ from those of traditional retail products.

This policy explains our approach to satisfaction, refunds, and cancellations for various types of services.

Custom Commissioned Work

Non-Returnable Items

Due to the bespoke, personalized nature of our commissioned calligraphy work, completed pieces generally cannot be returned or refunded. This includes:

• Wedding invitation suites and envelope addressing
• Custom art pieces with personalized text
• Event signage and place cards
• Name art and monograms
• Any work created to your specific requirements

Quality Concerns

If you receive commissioned work that you believe does not meet the agreed-upon specifications or contains errors on our part, please contact us within 7 days of delivery. We will review the situation and may offer:

• Corrections or revisions at no additional cost
• Replacement of the affected pieces
• In rare cases, a partial refund at our discretion

Approval Process

To minimize dissatisfaction, we provide digital proofs or samples for your approval before completing the final work. Once you approve a proof, we proceed with the understanding that the design meets your expectations.

Deposits

Non-Refundable Deposits

All deposits required to begin commissioned work are non-refundable. The deposit covers:

• Initial consultation time
• Design and planning work
• Material sourcing and preparation
• Reserved time in our production schedule

Project Cancellations

If you need to cancel a commissioned project:

• Before work begins: Deposit is retained, no additional charges
• After work has begun: Deposit is retained, and you will be billed for work completed beyond the deposit amount
• After completion: Full payment is required regardless of whether you take delivery

Workshops and Classes

Cancellation by Student

• More than 48 hours before workshop: Full refund or transfer to future workshop
• Less than 48 hours before workshop: No refund, but may transfer to future workshop subject to availability
• No-show: No refund or transfer

Cancellation by Studio

If we need to cancel a scheduled workshop due to unforeseen circumstances, you will receive:

• Full refund of workshop fee, or
• Priority registration for a rescheduled workshop, or
• Credit toward a future workshop or private lesson

Damaged or Lost Items

Damage During Shipping

If commissioned work arrives damaged due to shipping:

• Contact us immediately upon receipt with photos of the damage
• Keep all packaging materials for insurance claims
• We will file a claim with the carrier and either repair or replace the work at no cost to you

Lost Shipments

If your shipment is lost:

• We will work with the carrier to locate the package
• If the package cannot be located, we will file an insurance claim
• Upon claim approval, we will create replacement pieces or issue a refund

After Delivery

Once commissioned work has been delivered to you or picked up from our studio, we are not responsible for damage, loss, or deterioration of the work.

Errors and Corrections

Our Responsibility

If we make an error in spelling, formatting, or execution that differs from the approved proof, we will:

• Correct the work at no additional charge, or
• Provide a full refund if correction is not possible

Client-Provided Information

If an error stems from information you provided (such as incorrect spelling in a name list or address), corrections will require an additional fee to cover materials and time.

Rush Orders

Rush orders that require expedited timelines are subject to the same return and refund policies as standard orders. Rush fees are non-refundable once work has begun, even if you later cancel the project.

How to Request a Refund or Report an Issue

To report a concern with your commissioned work or request a refund where applicable:

1. Contact us within 7 days of receiving your order
2. Provide your order details and a clear description of the issue
3. Include photographs if relevant
4. We will respond within 2 business days to discuss resolution

Refund Processing

When a refund is approved:

• Refunds are issued to the original payment method
• Processing typically takes 5-10 business days
• You will receive confirmation once the refund has been processed

Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Questions?

If you have questions about returns, refunds, or this policy, please don't hesitate to reach out: